Refund policy
Refund Policy:
All sales are final. Due to the custom nature of our manufactured gear and the health/safety regulations regarding our food and coffee products, JRB Artificer Labs does not accept returns or offer refunds.
Damaged Items:
We take pride in our packaging, but if an item arrives physically damaged due to shipping, you must contact us at Jason@JRBArtificerLabs.com within 24 hours of delivery. You must provide clear photos of the damaged product and the shipping box.
We take pride in our packaging, but if an item arrives physically damaged due to shipping, you must contact us at Jason@JRBArtificerLabs.com within 24 hours of delivery. You must provide clear photos of the damaged product and the shipping box.
Note: We do not accept returns for damaged items. If a damage claim is verified, we will file an insurance claim with the carrier and provide a replacement. For verified carrier damage, JRB Artificer Labs will cover the replacement shipping; for all other discretionary replacements, shipping costs remain the responsibility of the buyer.