Refund policy
Refund Policy:
All sales are final. We do not accept returns or exchanges.
Because many of our products are custom-made, handmade, food-related, coffee-related, print-on-demand, or produced in small batches, orders cannot be returned once placed.
Damaged Items:
We take pride in our packaging, but unavoidable situations can occur. Please contact us as soon as possible, and no later than 7 days after delivery if your order arrives damaged, incorrect, defective, or missing items. Photos of the item, packaging, and shipping label may be required before a replacement or refund is approved.
We take pride in our packaging, but unavoidable situations can occur. Please contact us as soon as possible, and no later than 7 days after delivery if your order arrives damaged, incorrect, defective, or missing items. Photos of the item, packaging, and shipping label may be required before a replacement or refund is approved.
Note: Food items, coffee products, custom items, personalized items, opened items, used items, and final-sale items are not eligible for return. If a damage claim is verified, JRB Artificer Labs may, at its sole discretion, provide a replacement, store credit, or refund. For verified carrier damage, replacement shipping may be covered by JRB Artificer Labs. For all other discretionary replacements, shipping costs may remain the responsibility of the buyer.
To report an issue, contact us at Jason@JRBArtificerLabs.com.